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    Shipping and returns

    1. SHIPMENTS

    ⚠️ Given the exceptional circumstances caused by COVID-19, the deadlines are approximate and may vary. We continue to work to provide the best service possible.

    A) For Spain and Portugal

    Buy before 16:00 h and receive your order the next day before 13:30 h. On all orders this shipment has a cost that is calculated after entering the destination address and before making payment. Service available from Monday to Friday, depending on the availability of stock in our warehouses.

    B) Shipments to the Balearic Islands

    Buy before 16:00 h and receive your order in 24/48 hours. On all orders this shipment has a cost that is calculated after entering the destination address and before making payment. Service available from Monday to Friday, depending on the availability of stock in our warehouses.

    C) Shipments to the Canary Islands

    Currently we don't have a transport service to the Canary Islands.

    D) Shipments to France

    Buy before 16:00 h and receive your order in 48/72 hours. On all orders this shipment has a cost that is calculated after entering the destination address and before making payment. Service available from Monday to Friday, depending on the availability of stock in our warehouses.

    2. SHIPPING CONDITIONS

    All our shipments are made through parcel companies that have a fleet of refrigerated vehicles and a service that guarantees a controlled temperature between 2º and 8º from collection to delivery.

    Once your order is processed, it will be delivered to the carrier and you will receive a shipping confirmation email with a tracking code, through which you can follow the movement of your package at any time.

    It will be understood that the order has been delivered correctly at the time the receipt of the order is signed at the agreed delivery address.

    In order to avoid incidents in delivery (such as wrong addresses, inability to find someone at the address, etc.), it is essential to correctly fill out the purchase form, being more than recommended, provide in the corresponding box a mobile phone contact.

    3. RETURNS

    To make a return of an item or of the entire order, you must send us an email to info@balkanicaonline.es requesting a return. The assumptions by which a return can be processed are:

    Damaged products: In the event that the return or exchange is due to the product being damaged or broken due to transport, you must notify us within a maximum period of 24 hours from receipt, in order to manage the claim.

    Incorrect products: In the event that the return is due to the fact that the product received is not the one requested, a return can be made within 24 hours of receipt.

    Defective products: In case of defective products we will proceed, as appropriate and depending on the conditions of the product, responding properly or through the supplier/technical service/manufacturer, to the repair, replacement or return, procedures that will be free of charge for the client.

    BALKANICA DISTRAL SL will not accept changes or returns that have not been previously communicated through the indicated channels.

    For any claim, the presentation of the purchase invoice is essential.